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    Privacy Policy

    Last updated: June 16, 2025

    This Privacy Policy outlines how Genora PTE. LIMITED. ("Company," "we," "us") collects, uses, discloses, and protects your information when you use the Tnote.ai website and services (the "Service").

    By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

    1. Information We Collect

    We collect various types of information from Service users:

    1.1 Personal Information

    This refers to information that identifies you, provided directly when you register or interact with our Service:

    • Account Registration Data:
      • • Google Login: Your Google email and username.
      • • Email Registration: Your email address and a secure password.
    • Contact Information: Your email address when you contact us for support or inquiries.
    • User-Generated Content: Any text, images, or materials you create or process using the Service.
    • Payment Information: We use secure third-party payment processors (e.g., Stripe, PayPal). We do not store your payment card details directly.

    1.2 Usage Data

    This is automatically collected data about your Service interaction and infrastructure, including:

    • Device & Browser Info: IP address, browser type, operating system, unique device IDs.
    • Interaction Data: Pages visited, time spent, referral sources, clickstream, search queries, content generated/edited/saved.
    • Location Data: General geographical location from your IP.
    • Activity Logs: Details of Service usage and errors.

    1.3 Analytics Data

    We use third-party analytics (Google Analytics, Microsoft Clarity) to collect and analyze Usage Data. This helps us understand user behavior, marketing effectiveness, and improve user experience. Data collected is typically aggregated and anonymized.

    2. How We Use Your Information

    We use collected information to:

    • Provide, operate, maintain, and personalize our Service.
    • Manage your account and process transactions (Credits, Memberships).
    • Improve Service functionality, performance, and user experience.
    • Respond to inquiries, provide customer support, and send administrative updates.
    • Send marketing communications (with opt-out option).
    • Monitor usage, analyze trends, and conduct research.
    • Ensure platform security, prevent fraud, and resolve technical issues.
    • Comply with legal obligations.

    3. Sharing Your Information

    We may share your information with:

    • Service Providers: Third parties performing services on our behalf (e.g., payment processing, hosting, analytics). They are obligated to use your info only for these tasks.
    • Legal Compliance & Protection: When legally required or in good faith belief that it's necessary to:
      • • Comply with law.
      • • Protect Genora PTE. LIMITED. rights or property.
      • • Prevent wrongdoing or protect user/public safety.
      • • Protect against legal liability.
    • Business Transfers: During mergers, acquisitions, or asset sales, your Personal Information may be transferred as a business asset. We will notify you before such transfer and if a new Privacy Policy applies.
    • With Your Consent: For any other purpose, with your explicit consent.

    4. Data Security

    We implement reasonable technical and organizational security measures to protect your Personal Information from unauthorized access or disclosure (e.g., encryption, firewalls, SSL).

    However, no internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

    5. User-Generated Content

    • Ownership: You retain ownership of content you create using Tnote.ai ("User Content").
    • License Grant: By submitting User Content, you grant Genora PTE. LIMITED. a non-exclusive, royalty-free, worldwide, transferable, sublicensable, perpetual, irrevocable license to use, display, reproduce, modify, publish, distribute, and perform User Content for Service operation, improvement, and marketing, across all media.
    • Content Guidelines: You are responsible for ensuring your User Content complies with laws and third-party rights. We may remove content violating our Terms of Service.

    6. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies (web beacons, pixels) to track Service activity and hold information. These help us:

    • Authenticate users.
    • Remember preferences.
    • Analyze usage.
    • Personalize your experience.
    • Measure marketing effectiveness.

    You can set your browser to refuse cookies, but some Service features may not function correctly.

    7. Retention of Data

    We retain your Personal Information only as long as necessary for the purposes outlined in this Policy, or to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for shorter periods, unless needed for security, functionality improvement, or legal requirements.

    8. Children's Privacy

    Our Service is not for individuals under 13 ("Children"). We do not knowingly collect Personal Information from children. If you are a parent/guardian and your child has provided us data, please contact us. We will remove such information if discovered without parental consent.

    9. Your Privacy Rights

    Depending on applicable laws, you may have rights regarding your Personal Information:

    • Access: Request copies of your data.
    • Rectification: Request corrections of inaccurate or incomplete data.
    • Erasure (Right to be Forgotten): Request deletion of your data, under conditions.
    • Restrict Processing: Request restriction of processing your data, under conditions.
    • Object to Processing: Object to our data processing, under conditions.
    • Data Portability: Request data transfer to another organization or directly to you, under conditions.
    • Opt-Out of Marketing: Unsubscribe from marketing emails.
    • Control Cookies: Manage via browser settings.

    To exercise these rights, contact us at hi@tnote.ai. We will respond within a reasonable timeframe, as per applicable law.

    10. Third-Party Websites

    Our Service may link to third-party websites. We advise reviewing their Privacy Policies, as we have no control over their content or practices.

    11. Changes to This Privacy Policy

    We may update this Policy. We will notify you of changes by posting the new Policy on this page and updating the "Last Updated" date. We will also provide notice via email and/or a prominent Service notice before changes take effect.

    Review this Policy periodically for changes. Changes are effective when posted on this page.

    12. Contact Us

    For questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact us:

    By using Tnote.ai, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.